Guest Service Manager

About the Role

YellowDoor Hotels is seeking a customer-focused Guest Service Manager to oversee the guest experience from arrival to departure. The ideal candidate will lead front-line staff, resolve guest concerns, and collaborate with internal teams to maintain exceptional service standards.

Key Responsibilities

• Manage the end-to-end guest experience, including check-in, stay, and check-out.
• Supervise, coach, and support guest service staff to ensure excellent service delivery.
• Resolve guest complaints promptly and ensure issues are fully addressed.
• Coordinate with Housekeeping, F&B, and Maintenance teams to maintain service excellence.
• Conduct routine inspections of guest-facing areas to ensure high presentation standards.
• Monitor guest feedback, prepare reports, and recommend service improvements.
• Ensure compliance with hospitality policies, procedures, and service standards.

Requirements

• 2–7 years of experience in hospitality, guest relations, or customer service management.
• Strong experience in guest complaint resolution and service recovery.
• Proven ability to supervise and motivate teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work rotational shifts, including evenings and weekends.
• Experience with hospitality SOPs and cross-department coordination.
• Reporting, data tracking, and guest experience enhancement skills are an advantage.

Method of Application

Interested and qualified candidates should apply via:

Apply Here:
https://www.tezera.ai/j/guest-service-manager-1db4bd