Guest Service Officer

Job Description

• To attend to all guests' check-in and ensure all guest details are correctly input into the system.
• To attend to all guests' check-outs, including collecting payments in compliance with cash handling and credit card processing.
• To promptly, politely, and efficiently attend to all guests' requests and queries.
• Work closely with other departments to ensure that special requests are met and follow up accordingly.
• Other ad-hoc duties as required by the Front Office Manager.

Job Requirements

• Able to work on rotating shifts, weekends, and public holidays.
• Team player, but also able to work independently.
• Enjoys interacting with guests and working in a fast-paced environment.
• Prior work experience in hotel operations will be an advantage.
• Candidates with no experience are welcome.

Others

• Night shift allowance
• Annual Wage Supplement (AWS) provided.
• Dental / Optical benefit
• Duty meals

Interested applicants, please send your resume to hro@ghihotels.com

We regret to inform you that only shortlisted candidates will be notified for the interview.