Guest Service Officer - Telecommunication

You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!

• Effectively manage all calls to the hotel as per the company's Brand Standards
• Consistently offer exceptional, friendly, and engaging service
• To be constantly aware of the room situation and to strive to obtain maximum occupancy
• To attend to the hotel guests in all communication from inside and outside the hotel
• To be aware of the hotel's security, fire, and safety procedures
• To be flexible with shift rotations, including night shifts, as required by the operation.

• Diploma or degree in vocational hospitality or Room Division
• 2 to 5 years' experience, depending on education and career background
• Languages: fluent in English and a 2nd language would be a plus