Guest Service/ Receptionist

About the role

Are you passionate about providing excellent customer service? At Servigroup, we are looking for dynamic and friendly people to join our customer service team. Here is a summary of your main responsibilities:

What you'll do

• Provide customer service to our portfolio of hotels, for both domestic and international clients.
• Respond to customer concerns, questions, complaints, or requests via telephone, email, or live chat.
• Investigate and resolve complaints regarding our services and policies.
• Keep a record of the measures taken and information collected during customer interactions.
• Conduct market research in response to customer concerns.
• Manage reservations via telephone effectively.
• Respond to customer comments on social media using appropriate technological tools.

What we're looking for

• Required: To be bilingual or have a very high level of English.
• Excellent communication skills: Ability to communicate clearly, both in writing and orally.
• Demonstrate a friendly personality to interact positively with customers.
• Ability to listen attentively to customer complaints and needs.
• Maintain calm in difficult situations with upset customers.
• A vocation for service and a professional attitude on the phone.
• Ability to work in a team and autonomously.
• Problem-solving: Ability to solve problems effectively and in a timely manner.
• Organized, capable of handling multiple tasks in a dynamic environment.
• Detail-oriented: Focus on repetitive tasks, proactivity, and achievement orientation.
• Education level: Associate degree or similar
• Experience: Minimum 1 year in the sector.
• Very high level of English

Nice to have

• Other languages will be valued.

Additional information

If you feel you are ready for this challenge and have a passion for customer service, we want you on our team! 🤝