Guest Service Rep - Full Time

Job Purpose:
- The Guest Service Representative is responsible for delivering exceptional service to guests, ensuring their satisfaction and comfort during their stay. This full-time position requires a professional demeanor and a commitment to providing a welcoming and efficient experience for all guests.

Key Responsibilities:
- Greet and welcome guests upon arrival, offering assistance and information as needed.
- Handle guest check-in and check-out processes efficiently and accurately.
- Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain a thorough knowledge of hotel facilities, services, and local attractions to assist guests effectively.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained.
- Process payments and manage billing inquiries with accuracy and attention to detail.
- Uphold hotel policies and procedures to ensure a safe and secure environment for guests and staff.
- Assist in managing reservations and room assignments to optimize occupancy and guest satisfaction.
- Participate in ongoing training and development to enhance service skills and knowledge.