GUEST SERVICE REPRESENTATIVE II (FLEX)

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits Begin DAY ONE\:

We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else\:

• Competitive Salary\: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage\: Benefits begin on DAY ONE.
• Comprehensive Healthcare\: Federal Healthcare benefits, Dental, and Vision coverage.
• Retirement Plans\: 401(k) & Pension Plan options.
• Paid Time Off\: Accrual of PTO starts on DAY ONE.
• Education & Growth\: Tuition reimbursement program.
• Military Family Support\: Continuity Programs for Military Spouses.
• Loan Forgiveness\: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.
• Exclusive Perks\: Tax-free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life. Mission\: YOU.

https\://www.youtube.com/watch?v=9h1WLIY3hT8 – Heroes Welcome

Job Summary\:

Serves as first point of contact with guests at a NEXCOM Hospitality Group property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled.

Duties and Responsibilities\:

• Provides courteous professional guest service welcomes guests answers inquiries and provides information on lodging accommodations amenities base facilities and local attractions.
• Processes guest check-ins check-outs verifies patron eligibility assigns rooms issues keys manages reservations collects payments and provides receipts.
• Utilizes the Property Management System PMS to create modify confirm and cancel reservations maintains guest records and accounts. Issues Certificates of Non-Availability CNA and provides alternative lodging options.
• Completes mandatory overnight training and provides coverage for call-outs absences and scheduling gaps. Performs assigned overnight duties reconciliations and reports.
• Resolves routine guest complaints adjusts room charges or check-in check-out times within established guidelines and refers complex issues to management.
• Operates multi-line telephones answers inquiries delivers messages handles wake-up calls and prepares routine correspondence.
• Communicates guest concerns operational issues and emergencies to appropriate personnel. Logs maintenance requests in PMS and arranges room relocations as needed.
• Processes credit card transactions maintains change funds reconciles shift transactions and guest accounts and prepares Close Bank Reports and deposit records.
• Performs end-of-day reconciliations identifies account discrepancies and makes corrections or refers unresolved issues to management.
• Generates and reviews PMS reports including arrivals departures occupancy and night audit reports. Verifies charges and completes required financial and operational reports.
• Maintains guest security front desk inventory supplies and assigned keys. Follows master key procedures safeguards guest records and safety deposit boxes if applicable and maintains clean safe work areas.
• May retrieve Lost and Found items and contact guests regarding recovered property in accordance with established procedures.
• Operates point-of-sale POS systems for convenience store purchases if applicable and assists with stocking and inventory.
• May assist with preparing displaying replenishing and cleaning guest food and beverage service areas including breakfast and refreshments. Obtains required food handling certifications.
• May assist with laundry operations guest supplies and other lodging support duties.
• May travel between lodging facilities and be required to possess a valid state driver s license.
• Works assigned shifts including weekends and holidays and may maintain operations during emergencies inclement weather or management absences.
• May be required to obtain NHG front desk certification within six months and complete other required training.
• Performs other duties as assigned