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Guest Service Representative
Summary
Handles guest check-ins, inquiries, and reservations at a hotel front desk, providing friendly service and managing communications in a fast-paced environment.
Guest Service Representative – TPI Hospitality
- Location: Courtyard in Maple Grove
- Position: Front Desk
- Shift: Friday -Monday (7am - 3pm shift) |32 hours
- Pay:$17-19
We all matter. We all make a difference. We are TPI.
TPI Hospitality is a nationally recognized company with over 50 years of experience. We own and operate over 25+ hotels and restaurants throughout Minnesota and Florida, including Hilton, Marriott, Margaritaville, Holiday Inn, and more. Our philosophy is to serve our guests, coworkers, and communities to create win-win outcomes.
Key Responsibilities
● Provide friendly, energetic, and positive interactions with guests
● Answer phone calls, manage emails, and provide information regarding hotel facilities, local attractions, and services
● Handle requests, inquiries, and complaints promptly
● Maintain accurate records of reservations, arrivals, departures, and payments
● Ability to multitask in a fast-paced environment
About TPI Hospitality
● Celebrating 50+ years in the industry
● Empowering culture that fosters personal and professional growth
● Opportunities for advancement across 25+ hotels and restaurants in Minnesota and Florida
● Twelve-time nominee for Best Places to Work by the Business Journal
Benefits
● Medical/Dental Insurance
● 401(k) & matching
● Paid Time Off (PTO) & Holiday Pay
● Volunteer Time Off (VTO), Bereavement, and School Conference Leave
● Employee Discounts & Tuition Discount
Watch Our Video Here – and get ready to be part of something extraordinary!