Guest Service Representative- voco by Cadence an IHG Property

voco the Cadence an IHG Property

Pay Rate: $16.00-17.00/hour

All Candidates Must Have:

• Strong critical thinking skills
• Aggressive hospitality and a guest-first attitude
• A professional and hygienic demeanor
• Reliable transportation
• A warm and welcoming smile

General Summary:

Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.

Principal Responsibilities:

• Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
• Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
• Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.