Sandcastle Hotel on the Beach is looking for an outstanding Guest Service Supervisor to join the team! The Guest Service Supervisors are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.
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Core functions of the position, but are not limited to the following;
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guest.
- Communicate effectively with guests and fellow team members.
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
- Responsible for all front office activity during scheduled.
- Monitor and adjust room availability.
- Check Room Attendant's list and ensure room availability status is accurate.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range: $21.00 - $22.00 per hour
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