Guest Services Agent/Front Desk-Towneplace Suites by Marriott
About Baxter Hotel Group: Founded in 1985, Baxter Hotel Group is a proud family-owned hospitality and real estate investment company with a strong presence across the U.S. and Canada. For over four decades, we’ve built a reputation for developing and operating exceptional, top-branded hotels and trend-forward restaurants in some of the most desirable locations. If you're passionate about hospitality, thrive in a collaborative environment, and want to be part of a forward-thinking team that values growth and excellence, we offer the opportunity to build your career with us.
Overview: Join our dynamic hospitality team as a Guest Service Agent, where you will play a vital role in delivering exceptional guest experiences and ensuring smooth daily operations at our hotel. We are seeking a motivated and organized professional who thrives in a fast-paced environment and is committed to providing outstanding customer service.
Responsibilities:
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- Handle reservations, cancellations, and modifications with accuracy.
- Address guest inquiries, complaints, and special requests promptly and professionally
- Provide information about hotel amenities, services, and local attractions.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Maintain accurate records of guest information, billing, and financial transactions
- Keep an organized Front Desk area and ensure all necessary supplies are stocked
- Perform other duties as assigned by hotel leadership.
Benefits:
- Comprehensive employer sponsored medical benefits for employees
- Supplemental Insurance Options through Colonial Life
- Pay-on-Demand
- 401K Plan with Employer Match
- Vacation & Sick Time accruals
- Complimentary On-Site Parking
- Employee hotel brand discounts
- Training & Career Growth Opportunities