Guest Services and Fleet Coordinator
Job Title: Guest Services and Fleet Coordinator
Department: Generals Services Department
osition Reports To: Manager General Services & Campus Operations
Type: Full Time Exempt: Yes
Summary
The Guest Services and Fleet Coordinator is responsible for coordinating the daily operations of the company’s vehicle rental program while supporting front desk and administrative functions within the General Services department. This role ensures accurate monitoring of vehicle assignments, reservations, mileage usage, and vendor communications. The position also provides visitor services and assists with employee inquiries to help maintain efficient front office operations and uphold company service standards.
Essential Duties and Responsibilities
Other duties may be assigned as needed.
- Coordinate vehicle reservations with approved rental vendors, including new bookings, vehicle assignments, extensions, returns, and changes to existing reservations. (30%)
- Maintain accurate tracking of all rented vehicles, including assigned drivers, rental durations, mileage reporting, and vehicle details within internal tracking systems. (25%)
- Communicate with rental vendors regarding reservations, billing issues, credit card authorizations, vehicle availability, and service related concerns to ensure uninterrupted operations. (20%)
- Monitor vehicle usage and collect mileage updates from drivers to ensure policy compliance and adherence to maintenance requirements. (10%)
- Provide front desk support by greeting visitors, directing guests, answering inquiries, and assisting with general administrative needs during peak times or staff absences. (10%)
Maintain organized records of rental agreements, authorization documents, and vehicle-related