Guest Services Assistant

Open 34d

Job Description

Your Responsibilities

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Your Duties

Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
Tagging luggage and carry on inspection, referred to Teams & Conditions.
Boarding guest to the aircraft.
Deplaning guest form the aircraft.
Providing assistance to guest if any special need: wheelchair, NTL, etc.
Handle documents: GD, crew sign, collecting departure and arrival immigration card.
Asking 7 mandatory security questions to all passenger that check-in their luggage.
Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.

Your Traits

Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located
Possess good interpersonal and communication skills
Able to work on shift.

See also