Guest Services Communications Team Member 26-27
Position Overview
Do you enjoy helping people and solving problems? Join the Guest Services Communications team at Mt. Hood Meadows and become a vital connection between our guests and an unforgettable day on the mountain.
As a Guest Services Communications Team Member, you'll be the first point of contact for many of our guests, providing friendly, timely, and accurate support by phone, email, and online service tickets. You'll assist with season passes, lessons, programs, online accounts, and ticketing questions while working closely with Guest Services, Programs, and Lift Operations to ensure every guest receives exceptional service.
This is a fast-paced role that blends customer service, communication, technology, and problem-solving in a collaborative mountain environment. While your primary focus will be supporting guests through our communication channels, you'll also have opportunities to assist with front-line point-of-sale operations when needed. If you enjoy helping others, thrive in a dynamic environment, and take pride in delivering outstanding service, we'd love to have you on our team.
This is a full-time, seasonal position
Qualifications & Experience
Must be at least 18 years of age
Strong guest service and communication skills, written and verbal
Ability to multitask in a fast-paced environment
Proficiency in Windows-applications
Previous guest service experience
Availability to work weekends and holidays
Must be comfortable with the changing dynamics of a seasonal business
Preferred Qualifications & Experience
Previous experience in a call center environment
Experience with RTP or similar POS system
Familiarity with Jira Service Desk, Mitel, or Confluence
Compensation:
Starting Wage: $ 19.40 - $23.72 hourly
Perks:
Year-Round Housing Available. Subject to Availability
Ski/Snowboard Season Pass for employees and qualifying dependents
Don't Ski/Snowboard? Gift your lift access to a family member
Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
Buddy Tickets (3 discounted tickets to share)
Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
Mountain Exchange Program (Ability to request free lift access to regional resorts)
Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
Special invites to Columbia Employee Store, Adidas, and other industry retailers
Employee Assistance Program (EAP)
Free Employee Transportation from Hood River & Sandy
Summer Seasonal Job Connections with Local Businesses
Access to Team Wellness Programs
Team Appreciation Events/Dinners
Click here to learn more about our team member perks
Videos:
Watch our team in action on the MHM YouTube Channel