Guest Services
Location: Skyline Park at Ponce City Market – Atlanta, GA
Position Type: Part-Time / Seasonal
Reports To: Operations Manager
Position Summary
Skyline Park is seeking energetic, friendly, and guest-focused individuals to join our Guest Services Team. As a Guest Services Team Member, you will be responsible for creating memorable experiences by welcoming guests, providing exceptional customer service, assisting with attractions and activities, handling transactions, and ensuring a safe and enjoyable environment for all visitors.
This role is ideal for individuals who enjoy working in a fast-paced entertainment environment and take pride in delivering outstanding hospitality.
Essential Duties & Responsibilities
- Greet guests with a positive and welcoming attitude.
- Provide information about attractions, activities, promotions, and special events.
- Assist guests with ticket purchases, reservations, and check-in procedures.
- Operate point-of-sale (POS) systems and accurately handle cash and credit card transactions.
- Monitor attractions and recreational areas to ensure guest safety and adherence to park policies.
- Respond promptly and professionally to guest questions, concerns, and service recovery situations.
- Maintain the cleanliness and organization of guest-facing areas.
- Assist with event setup, execution, and breakdown when needed.
- Conduct opening, operational, and closing procedures as assigned.
- Work collaboratively with team members and other departments to ensure smooth daily operations.
- Uphold Skyline Park’s standards of hospitality, safety, and professionalism.
- Follow all company policies, procedures, and safety guidelines.
Qualifications & Experience
Required
- Minimum 18 years of age.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to provide exceptional customer service in a high-volume environment.
- Ability to stand, walk, and remain active for extended periods.
- Availability to work evenings, weekends, holidays, and special events.
Preferred
- Previous experience in hospitality, guest services, entertainment venues, restaurants, hotels, attractions, or customer-facing roles.
- Experience operating POS systems and handling cash transactions.
- Experience working in a fast-paced environment with high guest interaction.
- Knowledge of entertainment, tourism, or recreational venue operations.
Skills & Competencies
- Outstanding customer service mindset
- Professional appearance and demeanor
- Strong problem-solving abilities
- Ability to remain calm under pressure
- Dependable and punctual
- Team-oriented attitude
- Attention to detail
- Ability to multitask effectively
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25 pounds.
- Ability to work both indoors and outdoors in varying weather conditions.
- Ability to safely navigate stairs and elevated areas.
Why Join Skyline Park?
- Fun and energetic work environment
- Flexible scheduling opportunities
- Employee discounts and perks
- Opportunity to work on special events and seasonal activations
- Build valuable hospitality and customer service experience
- Be part of creating memorable guest experiences in one of Atlanta’s premier entertainment destinations
Park Operating Hours:
Sunday 11a-9p
Mon-Thurs 3p-10p
Fri 3p-Midnight
Saturday 11a-Midnight
Skyline Park is an equal opportunity employer and welcomes applicants from diverse backgrounds and experiences.