Guest Services Lead - Full Time - Winter/Seasonal - Kirkwood

Guest Service Lead - Full Time - Winter/Seasonal - Kirkwood

Kirkwood is now hiring Guest Service Leads for the 2014/15 winter season! We are looking for energetic, outgoing, and enthusiastic individuals who enjoy the outdoors and are interested in helping others with the ski/snowboard industry. Our goal is to help Kirkwood Guests have an exceptional, ever-lasting experience. A Guest Service Lead/Agent requires quick thinking, keen problem solving skills and possess strong communication/people skills. Also, must have the ability to work in extreme weather conditions and work independently with minimal supervision.

Additional responsibilities include (but are not limited to):

• Daily Snow Report Distribution/ Weekly Marketing Reports
• Correct information dissemination (road conditions, mountain updates, lift closures,

ticket/season pass deals and various resort wide operations.)
• Collecting, categorizing, and distributing Lost and Found items
• Staff Guest Service desk. Respond to guest concerns, while ensuring complete Guest satisfaction
• Responsible for checking and responding to messages, both email and telephone
• Record keeping, data entry, and some basic computer activities

• Lead and motivate team members

Requirements:

• Able to stand for long periods of time;
• Able to work in all weather conditions including snow and sunshine;
• Ability to read, write, speak, and comprehend English language proficiently;
• Able to work a flexible schedule including weekends and holidays.

Preferred skills:

• An outstanding personality that is approachable, friendly, and out going
• Ability to multitask, stay calm in stressful situations, and work independently with minimal supervision.
• Ability to communicate professionally with coworkers, customers and vendors.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.