GUEST SERVICES MANAGER

Oversee daily guest services operations to ensure smooth, efficient service delivery

Lead, train, schedule, and supervise guest service staff

Handle guest enquiries, feedback, and service recovery professionally

Maintain high service standards and ensure compliance with company SOPs

Coordinate with other departments (housekeeping, F&B, operations) to meet guest needs

Manage check‑in/check‑out processes, reservations, and guest flow

Monitor service quality, guest satisfaction scores, and implement improvements

Prepare reports, staffing plans, and operational updates for management

Resolve operational issues and escalate complex cases when required

Ensure safety, cleanliness, and readiness of guest‑facing areas

Must be able to work on weekend and public holidays