Guest Services Manager
Guest Services Manager
Midwest Shooting Center
Full-time | $60,000–$75,000 per year (base + performance incentives)
About Us
Midwest Shooting Center is redefining the modern shooting range experience. With state-of-the-art facilities and a customer-first culture, our mission is to provide a safe, professional, and enjoyable environment for every guest—from first-time shooters to experienced firearm owners.
Position Overview
As a Guest Services Manager, you’ll play a critical role in driving membership and training growth within our facility. You’ll lead from the front by conducting one-on-one consultations (Sample Sessions), introducing guests to our premium training and membership programs, and ensuring a best-in-class guest experience that builds lasting relationships.
What You’ll Do
* Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements.
* Drive Gross Training Sales (GTS) through personal performance and team collaboration.
* Partner with location leadership to meet and exceed sales and service goals.
* Follow up promptly and professionally with all leads, inquiries, and appointments.
* Coach and support team members in improving their membership and service conversion skills.
* Participate in regular team meetings to review metrics, refine strategy, and celebrate wins.
* Track and report sales data including conversion rates, training agreements, and membership sales.
What Success Looks Like
* High conversion rates from Sample Sessions to memberships and training packages.
* Consistent achievement of sales and service benchmarks.
* A growing base of satisfied members and long-term training clients.
* Strong collaboration with teammates and department managers.
Who You Are
* A confident communicator with strong one-on-one sales ability.
* Highly organized and disciplined in tracking and improving performance.
* Energetic, approachable, and comfortable leading from the front.
* Passionate about creating exceptional customer experiences.
* Motivated by goals, teamwork, and measurable success.
Compensation & Benefits
* Annual salary range: $60,000–$75,000, based on experience and performance.
* Additional performance-based incentives.
* Health, dental, and vision benefits.
* Employee discounts on products, services, and training.
* Opportunities for career growth within a rapidly expanding organization.
Join the Midwest Shooting Center Team
If you’re looking for a career that rewards initiative, professionalism, and performance—while being part of an exciting, growing company—apply today to become a Guest Services Manager with Midwest Shooting Center.