Guest Services Manager

Position Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Guest Services Manager	Exempt/Non-Exempt: Exempt
Reports to: Director of Shelter Operations	Full or Part-time: Full-time
Team: Shelter for Men

Position Summary:

The Guest Services Manager is the frontline supervisor of the Guest Service Coordinators (GSCs) and Housekeeping Associates at a specific Wheeler program site, including leading the team of GSCs and Housekeeping Associates, performing administrative responsibilities, ensuring security is appropriate for the site and overseeing intake and daily program needs. As a servant leader, the Guest Services Manager focuses on employee and guest engagement and appropriately problem solves issues, using Biblical direction and guidance. This role frequently includes evening/weekend activities.