Guest Services Officer
Summary
Handles guest check-ins, check-outs, reservations, and concierge services at a hotel in Singapore, ensuring smooth front-office operations.
Job Highlights
- Meal allowance provided
- Attractive packages
- Bonus & AWS provided
- 5 days Shift Work
Job Description
- Responsible for greeting every guest upon arrival
- Prepare documents and keys required for registration
- Register arriving guests and assign rooms
- Process guests' departures, calculate charges and receive payments
- Make, confirm, cancel and change reservations
- Promptly and courteously attend to telephone calls and text messages, directing as appropriate
- Provide information on hotel facilities and services
- Concierge services including booking activities, dining reservations and transport
- Provide detailed information about points of interest in the area
- Arrange services required for guests with special needs
- Ensure guest special requests are efficiently completed
- Provide direction to guests requiring guidance and offering any further assistance, as required
- Other related duties as assigned by the Front Office leadership team