Guest Services Officer

JOB SUMMARY

DUTIES AND RESPONSIBILITIES

· Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures

· Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups

· Work closely with Housekeeping to ensure that special requests are met and follow up accordingly

· Ensure that all guest information is correctly updated into Property Management System and maintained in an organized manner

· Utilize the Property Management System to generate Shift and Daily report

· Check guest out of the Hotel in accordance to the procedures; make billing changes, post charges accordingly

· Ensure all guests complains are heard and reported to Guest Services Supervisor.

· Work with Supervisors regarding hotel business to keep them in an informed position

· Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs

· Must be ready for new tasks given by Supervisors or Managers

· Must know minimum the basics of Marriott Rewards

· Must be confident to upsell rooms

· Must be customer oriented

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SPECIFICATION

Educational / Academic Requirements: High School, Diploma or Equivalent College / University degree

Experience : Preferably 1 year experience in similar field