Guest Services Officer
Summary
Handles guest check-ins, check-outs, and service requests at a new hotel in Singapore, ensuring smooth operations and high guest satisfaction.
About the Role
Join our pre-opening hotel team! We are looking for warm, service-oriented individuals to ensure smooth hotel operations and deliver excellent guest service. This is a great opportunity to grow your career in hospitality while helping set high service standards from day one.
Key Responsibilities
Welcome guests with professionalism and friendliness
Handle check-in, check-out, and room assignments
Manage reservations, room availability, and guest enquiries
Provide information on hotel services, promotions, and local attractions
Address guest feedback and complaints calmly
Coordinate with housekeeping and maintenance for smooth operations
Process payments and maintain proper records
Uphold hotel service standards
For Senior Hotel Services Officer:
Lead shift operations and assist junior staff
Handle escalated guest issues professionally
Assist in training and onboarding
Support operational reporting
Requirements
0–3 years in hospitality or customer service
Strong communication and interpersonal skills
Able to multitask in a fast-paced environment
Positive, professional attitude
Willing to work shifts, weekends, and public holidays
Familiarity with hotel management systems is a plus (training provided)
Benefits
Training & Career Growth
Annual Leave
Flexi Benefits
Birthday Leave
Family Care Leave
Note: Salary is based on experience and skill level. All positions offer training and career growth opportunities.