Guest Services Representative

GUEST SERVICES REPRESENTATIVE

Job Description

• Support customers by answering phone calls, greeting and assisting them in person
• Assist customers in the self-registration process
• Sell karting options including up-selling races & specials
• Sales of memberships, arcade cards, snacks, apparel, parties, etc.
• Take payment of cash, credit cards and coupons for specials, etc.
• Scheduling and placement of customers into races, groups and teams
• Open / close cash registers, reconcile register drawer at shift close, balance transactions
• Prepare merchandise displays, Re-stock food and apparel and maintain inventory
• Set-up Retail parties and small group events and provide attentive customer service
• Act as Event Coordinator for Birthday parties and other retail events
• Develop Daily To-Do lists and accomplish tasks as time permits
• Open and Close Shifts with attention to preparation and readiness for following shift
• Keep facility in premier condition at all times completing all opening and closing duties