Benson's Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.

Position Summary

The Guest Service Representative is responsible for accurately registering and checking out guests, maintaining guest accounts; dispensing information about the hotel and creating an overall atmosphere of service and hospitality with a high level of professionalism.

Key Areas of Responsibility and Duties

• Radiate the highest degree of courtesy, professionalism and enthusiasm

• Perform registration of guest in/out quickly and efficiently using the hotel Property Management System

• Maintain guest accounts currently and update daily charges

• Make reservations for guests at this property and refer to reservations when requested

• Ability to describe each product to properly sell room types; use creative techniques to up sell in an effort to maximize hotel revenues

• Be thoroughly familiar with the property and able to direct guest to their rooms and all property facilities

• Keep work area clean and clutter free, stock the pantry and inform supervisor of ordering needs

• Do a cashier’s deposit and balance credit cards, direct bill, checks and all shift work

• Be willing and able to assist as needed in other areas of the hotel

• Perform other duties as assigned by Guest Service Manager or General Manager