Now Hiring: Full-Time Guest Service Representative

Location: Coconut Malorie Resort – Ocean City, MD
Company: LaTour Hotels and Resorts, Inc.

Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences.

Why Work With Us?

LaTour Hotels and Resorts offers more than just a job—we offer a career with purpose and perks! As a full-time team member, you'll enjoy:

• Competitive pay and benefits package

• Medical, dental, and vision insurance

• Company-paid short-term disability and life insurance

• Voluntary benefits and wellness perks

• 401(k) retirement plan with company match

• Employee Stock Ownership Plan (ESOP) – become an owner!

• Travel discounts and resort perks

• A positive, inclusive work environment where your voice matters

• Equal Opportunity Employer (EOE)

About the Role

As a Guest Service Representative, you'll be the warm, welcoming face of our hotel—ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you’ll provide seamless service that leaves a lasting impression.

Key Responsibilities

• Greet all guests with a smile and professional hospitality

• Efficiently handle check-in and check-out procedures

• Make welcome and departure calls per company standards

• Proactively resolve guest concerns or direct them to the right resource

• Answer phones, emails, and voicemails promptly and courteously

• Complete daily shift checklists and communicate handoffs between shifts

• Collaborate with housekeeping, kitchen, and maintenance to meet guest needs

• Monitor and balance cash drawer; report discrepancies to management

• Maintain a tidy, organized, and professional front desk area

• Perform concierge and bell services as needed