Guests Relations Officer
Summary
Handles guest communication and bookings for holiday home rentals via email, phone, and platforms like Airbnb, ensuring smooth stays and high satisfaction.
Job Summary
We are seeking a Guest Communication Officer to manage end-to-end guest communication and provide administrative support for our holiday home rental operations. This is a customer-facing role requiring excellent communication skills, hospitality experience, and a professional appearance.
Key Responsibilities
Guest Communication & Customer Service
Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays
Respond promptly to inquiries, reservations, complaints, and special requests
Ensure a high standard of guest experience and satisfaction
Manage check-in and check-out communication and provide clear instructions
Booking & Operations Support
Coordinate bookings across multiple platforms (Airbnb, Booking.com, etc.)
Update availability, pricing, and guest details accurately
Liaise with housekeeping, maintenance, and operations teams to ensure property readiness
Requirements
Requirements & Qualifications
Proven experience in holiday home rentals, hospitality, or short-term rental operations
Excellent written and verbal communication skills in English (additional languages are a plus)
Strong customer service and problem-solving skills
Well-groomed, professional, and confident in customer-facing interactions
Highly organized, detail-oriented, and proactive
Ability to work under pressure and handle multiple tasks
Proficient in MS Office and booking/CRM systems
Based in Dubai or willing to relocate