櫃檯 主任 Front Desk Supervisor
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Description
- Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests.
- Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately.
- Ensure full knowledge and understand of LQE is delivered to the gussets at all times.
- Check group room allocation, and other special request for groups.
- Read through arrival report and see to all guests’ requests and needs according to MOHG established service by guest categories standards.
- Supervise and conduct on the job training to all new officers.
- Manage room control, monitor availability and efficient release of rooms for arrival guests
- To perform any other reasonable duties as required by the Duty Manager.