櫃檯主任

• Conducts shift briefings to ensure hotel activities and operational requirements are

known
進行有效的交接班工作，以明確酒店活動和運營要求

• Supervise front office operations during assigned shift including:

在當班期間監督客前檯運營情況，包括：
o Maintenance of guest information
維護客戶資訊
o Compile occupancy statistics
統計入住情況
o Supervise group bookings
監督團組預訂情況
o Assisting with complaints
協助解決投訴問題

• Supervise cashiering activities during shift including:

在當班期間監督收銀活動，包括：
o Cash handling and banking procedure
現金處理和銀行業務流程
o Dealing with irregular payments
處理非法支付情況
o Instructing staff in credit policies and facilities
對員工進行指導信用政策和設備
o Instructing staff in cash security procedures
對員工進行指導現金安全流程
o Carry out debtor control
實施應收帳款控制
o Prepare reports
準備財務報告
o Supervise the cashiering system
對收銀系統實施監管