GWI - Concierge Representative

Renewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.

The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along.

KEY RESPONSIBILITIES:

• Assist current customers with issues related to their window replacement projects
• Work closely with the production team to ensure each customer has their project installed to their liking
• Schedule product installations
• Ensure customers have a positive experience buying their new windows and doors
• Build concrete relationships with homeowners
• Input project information to database
• Update customer files

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• 2+ years Customer Service experience
• Excellent interpersonal skills
• Data entry skills
• Strong competence in Microsoft Office
• High attention to detail
• Ability to organize simultaneous tasks