Gym Customer Service (Full-Time)

$2,800–$3,000 Basic Salary + CPF + Performance Commission.
Work Permit will be provided if you're from other countries.

📍 Homeground Gym & PT Bishan
Blk 239 Bishan Street 22, Singapore 570239

[How to Apply: Please WhatsApp Jon at +65 9763 4515 or email jonathanowj@gmail.com with your resume + a short introduction about yourself and why you'd like to join me]

Hi, I'm Jon 👋

I'm the owner of Homeground Gym & PT, and I'm looking for someone to join our team full-time in Gym Customer Service, primarily at our Bishan gym.

I'm not necessarily looking for someone with years of experience or someone who's already fantastic at everything.

I'm looking for someone who is naturally good with people, responsible, quick to learn and willing to take initiative.

If you're the kind of person who notices something that needs to be done and does it without always waiting to be told, even better.

We'll teach you our services, systems and the way we do things at Homeground.

What Will You Be Doing?

Your job is essentially to take good care of the people who walk through our doors and help the gym run well every day.

You'll be doing things like:

• Welcoming and assisting our members

• Replying to enquiries on WhatsApp and in person

• Chatting with prospects to understand what they're looking for

• Recommending a suitable Gym Membership or Personal Training option

• Following up with enquiries

• Conducting gym tours

• Helping with Gym Membership and PT trial sign-ups

• Answering members' questions and handling feedback

• Making sure the gym stays clean, tidy and presentable

• Making sure supplies and inventory don't run out

• Helping with simple administrative and day-to-day gym tasks

• Working together with our Personal Trainers to give members a great experience

From time to time, I may also get you to help me with simple photos, videos or social media content.

If you're good at content creation or editing, that's a nice bonus — but definitely not a requirement.

Don't worry if you haven't done everything on this list before. We'll teach you.

Do I Need Gym Experience?

Not necessarily.

I'd definitely love it if you've worked in a gym before or have experience as a Personal Trainer.

But being a regular gym-goer yourself is also good.

If you come from customer service, hospitality or retail and you're comfortable talking to different kinds of people, I'd be happy to consider you too.

I'm more interested in finding the right person than the perfect resume.

Do I Need to Be Good at Sales?

No.

You don't need to come in as an experienced salesperson.

There will be some sales involved because you'll be speaking to people who are considering our Gym Memberships and Personal Training.

But I don't want you aggressively pushing people into buying things.

We'll teach you about our services and how we approach sales at Homeground.

What I want you to learn is how to listen to someone, understand what they're looking for and recommend something that genuinely suits them.

Who Am I Looking For?

I'd love to work with someone who:

• Is naturally friendly and comfortable talking to people

• Enjoys helping customers

• Learns quickly

• Takes initiative

• Is responsible and dependable

• Notices things that need attention

• Doesn't need to be reminded about everything

• Communicates early when something goes wrong

• Tries to find a solution instead of simply passing a problem to someone else

• Works well with others

• Has a positive attitude towards learning and improving

You don't need to tick every single box.

If you're hardworking, willing to learn and genuinely want to become better at what you do, I'd still encourage you to apply.

Working Arrangements

This is a full-time position.

Working days: 5 or 5.5 days per week, depending on arrangement
Typical working hours: 12:00pm–9:30pm

You'll be primarily based at our Bishan gym:

📍 Blk 239 Bishan Street 22, Singapore 570239

As we also have another Homeground location at Clementi, there may occasionally be days where you're scheduled to work there depending on operational needs.

📍 Blk 352 Clementi Avenue 2, Singapore 120352

You'll generally be assigned to one location for the entire working day, so you won't normally need to travel between both locations during your shift.

Salary, CPF & Commission

$2,800–$3,000 Basic Salary + Performance Commission

Your exact starting salary will depend on your experience and suitability for the role.

For employees who are eligible for CPF, CPF contributions will be provided according to prevailing requirements.

On top of your basic salary, you'll also have the opportunity to earn performance commission.

The commission will mainly be tied to us achieving or maintaining agreed targets for:

• Our number of active Gym Members

• Our number of active Personal Training clients

This isn't about aggressively selling to every person who walks through the door.

I want you to take care of our members, follow up with prospects properly, understand what people need and work together with our Personal Trainers to help the gym grow.

If our members are happy, prospects are well taken care of and people genuinely want to stay with Homeground, everyone wins.

That's the kind of team I want to build.

Work Permit Sponsorship

Work Permit sponsorship is available for suitable candidates, subject to eligibility and prevailing requirements.

The required Work Permit levy and medical insurance will be borne by the company.

Is There Career Progression?

Yes. Definitely.

I don't see this as someone simply sitting behind a counter indefinitely.

If you're good, take initiative and want to learn, I want to progressively expose you to more of the business.

That could include:

Customer Service → Gym Operations → Senior Operations → Management

As Homeground grows, there will be opportunities for the people who grow with us to take on bigger responsibilities too.

I'm not expecting you to walk through the door knowing how to manage a gym.

I'm looking for someone with the potential and attitude to eventually get there.

Interested?

If you've read this far and think this sounds like you, I'd love to hear from you.

Please follow the application instructions at the top of this job post.

— Jon, Owner of Homeground Gym & PT @ Bishan