H Customer Service Representative

Job description:

As a Customer Service Representative, you would be responsible for professionally representing DLI to our customers with knowledge and skills to provide them the product or service they need.

Duties and Responsibilities

• Professionally and accurately provide support to our customers via inbound and outbound calls and/or emails.
• Work with management to resolve complaints concerning freight, deliveries, etc.
• Work with cross-functional teams to track orders to ensure on-time deliveries.
• Provide clerical support including overseeing paperwork associated with claims, payroll, driver BOLS, and maintaining corresponding files.
• Other duties as assigned.

Requirements

• At least 1 year of relevant work experience
• Excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize and prioritize work
• Working knowledge of Microsoft Outlook and Excel
• Schedule: Monday-Friday 8am-4:30pm

Benefits:

• 401(k)

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance