H Customer Service Representative

DUTIES AND RESPONSIBILITIES:

• Serve as a primary point of contact for customers regarding shipment status, delivery schedules, service issues, and transportation updates.
• Monitor daily freight activity and proactively communicate delays, missed appointments, service failures, OS&D, and other operational concerns.
• Track and update load status accurately through the TMS and other transportation operating systems.
• Process and monitor EDI transactions and customer freight requirements as applicable.
• Review bills of lading, proof of delivery, and other transportation documentation for accuracy and completeness.
• Maintain daily operational reports and assist with tracking key performance metrics, including on-time pickup and delivery.
• Identify recurring service issues and communicate opportunities for operational improvement to Account Manager.
• Resolve customer concerns quickly and professionally while maintaining a high level of customer satisfaction.
• Work with the Account Manager and Fleet Manager to ensure customer expectations and service requirements are consistently met.
• Maintain required paperwork and accurately update weights, times, and other shipment information for all dedicated shipments.

Benefits

• Medical
• Dental
• Vision
• 401k
• Paid vacation
• Paid holidays