H3C Technical Support Engineer - IT & Cloud (Mid-Level)
Salary: Rp 10.000.000 – Rp 15.000.000 per month
H3C Technical Support Engineer – IT & Cloud (Mid-Level)
Employment Type: Full-time (Outsourced Position)
Department: Technical Service Department / Post-Sales Technical Support
About the Role
This is a full-time outsourced position supporting H3C's IT infrastructure products. The successful candidate will be employed by a third-party outsourcing company, not directly by H3C (the principal company).
The role involves providing remote and on-site post-sales technical support for H3C IT infrastructure products, including x86 servers, CAS virtualization software, UIS Hyper-Converged Infrastructure (HCI), and storage systems.
Responsibilities include troubleshooting critical technical issues, identifying root causes, implementing IT infrastructure solutions, conducting system health checks, and supporting project delivery and acceptance testing. The engineer will also communicate with international clients, partners, and H3C's global R&D teams in English, as well as prepare, translate, and review English technical documentation.
Key Responsibilities
Provide remote and on-site post-sales technical support for H3C IT infrastructure products, including servers, virtualization software, HCI, and storage systems.
Troubleshoot system crashes, PSOD errors, performance bottlenecks, virtualization cluster anomalies, and storage component failures.
Perform infrastructure implementation and configuration, including server mounting, remote management setup, RAID configuration, virtualization deployment, and HCI cluster provisioning.
Communicate in English with international clients and partners, and escalate complex technical issues to H3C's global R&D teams when necessary.
Prepare, translate, and review technical documentation, including implementation plans, Root Cause Analysis (RCA) reports, health-check reports, and Knowledge Base articles.
Conduct infrastructure health checks, plan firmware and driver upgrades, and assess potential risks to maintain system availability.
Requirements
Diploma or Bachelor's degree in Computer Science, Telecommunications, Information Technology, Network Engineering, or a related field.
3–5 years of hands-on experience in post-sales technical support, IT operations, or system integration involving IT infrastructure, servers, or cloud computing.
Excellent spoken and written English, with the ability to lead technical discussions, provide phone support, and prepare professional technical reports and documentation.
Strong knowledge of x86 server architecture, including BIOS/UEFI, RAID, remote management technologies such as IPMI/iLO/iRMC, firmware upgrades, and hardware component replacement.
Experience with virtualization platforms such as H3C CAS, VMware vSphere/ESXi, or KVM, including deployment, operations, high availability, and log troubleshooting.
Knowledge of HCI platforms such as H3C UIS, Nutanix, or VMware vSAN, as well as software-defined storage and SAN/NAS protocols.
Proficiency in administering enterprise operating systems, including Red Hat Enterprise Linux/CentOS and Windows Server.
Strong analytical, troubleshooting, and problem-solving skills, with a customer-oriented mindset and the ability to work under pressure.
Willingness to travel locally or internationally and participate in emergency on-call support when required.
Preferred Qualifications
H3C certifications such as H3CSE-Cloud or H3CSE-Server.
Industry certifications such as VCP, RHCE, or CCIE.