HAIR SALON MANAGER

Main Responsibilities

• Manage the daily operations of the hair salon.
• Supervise and coordinate hair stylists, assistants, receptionists, and other staff.
• Prepare staff schedules, manage attendance, and arrange shift coverage.
• Ensure excellent customer service and handle customer feedback or complaints.
• Monitor salon sales, revenue, expenses, and daily cash transactions.
• Set and achieve sales and service targets for the salon and individual staff.
• Promote salon services, packages, memberships, and products to customers.
• Monitor stock and inventory of hair products, equipment, and other supplies.
• Place orders and coordinate with suppliers when stock is low.
• Ensure the salon maintains proper cleanliness, hygiene, safety, and grooming standards.
• Train and coach staff on customer service, product knowledge, and salon procedures.
• Monitor staff performance and conduct regular performance reviews.
• Handle staff discipline, leave requests, and workplace issues.
• Ensure proper use and maintenance of salon equipment.
• Prepare daily/weekly/monthly sales and operational reports for the owner or management.
• Assist with recruitment and onboarding of new employees.
• Support marketing activities, promotions, and customer-retention initiatives.
• Ensure compliance with company policies and relevant employment and safety requirements.

Key Skills

• Leadership and team management
• Customer service
• Sales and upselling
• Staff scheduling
• Inventory management
• Basic accounting and cash handling
• Communication and problem-solving
• Knowledge of hair salon products and services
• Ability to work in a fast-paced environment