Hair Salon Operations Executive

Job Summary

We are seeking a dedicated HairSalon Operations Executive to manage daily salon operations, ensuring efficient workflows, excellent customer service, and effective team coordination.

Responsibilities

• Manage daily salon operations to ensure efficient workflows and maintain high service standards
• Coordinate staff scheduling and attendance tracking to optimize team performance
• Facilitate recruitment, onboarding, and training to develop a skilled and motivated salon team
• Monitor inventory levels and liaise with suppliers to ensure timely stock replenishment
• Handle customer enquiries, collect feedback, and implement service recovery to enhance client satisfaction
• Enforce compliance with company policies, hygiene protocols, and safety standards to maintain a safe environment
• Track sales data, generate performance reports, and monitor key metrics to support business objectives
• Support marketing initiatives and promotional activities to increase salon visibility and customer engagement

Preferred competencies and qualifications

• Diploma in Business Administration, Hospitality, or related field
• 1–2 years of experience in retail, F&B, or salon operations
• Proficient organizational and communication skills to manage multiple tasks in a fast-paced environment
• Customer-focused mindset with a positive and proactive attitude
• Basic proficiency in Microsoft Office applications

Other Information

Working Hours

• 6 days per week, including weekends and public holidays as required
• Shift work may be required

Salary & Benefits

• Salary commensurate with experience
• Performance incentives (if applicable)
• Staff discounts and training opportunities