Handler, Ground (SMF VAR)

The Ground Handler (Variable) plays a critical role in delivering an exceptional customer experience by providing safe, efficient, and high quality ground handling and concierge services to customers, passengers, and flight crews. This is a Variable position, which offers the flexibility to set your own schedule as work becomes available.

This position supports the full range of services offered by Modern Aviation and serves as a key point of contact for arriving and departing aircraft. Working both inside the Charter Terminal and on the Aircraft Parking Ramp, the Ground Handler collaborates closely with the Charter Manager and the broader management and supervisory team to ensure customer needs are met promptly, professionally, and safely.

Customer Service & Passenger Experience

• Meet, greet, and welcome passengers and flight crews upon aircraft arrival
• Direct passengers to terminal facilities or ground transportation, including coordination with guests meeting arriving passengers
• Position rental vehicles at aircraft when applicable to support seamless customer departures
• Escort customer vehicles on and off the airfield as required
• Thank customers for their business and welcome them to return

Aircraft & Ramp Services

• Assist with the offloading and loading of passenger luggage and baggage
• Support flight crews with service needs including baggage handling and transportation assistance
• Complete fuel, lavatory, and potable water services as required
• Assist with aircraft interior cleaning, trash removal, and cabin servicing when requested
• Support departure preparation by delivering catering, coffee, ice, newspapers, and other requested items
• Follow up to ensure all fuel and service orders are completed so aircraft can depart on schedule

Team Support & Operational Excellence

• Assist fellow team members when not directly servicing aircraft or customers
• Participate in improving best practices to enhance customer service and operational efficiency
• Promptly escalate issues, concerns, or irregular operations to the appropriate manager or supervisor
• Perform additional duties as assigned to support operational needs