Hardscapes Counter Sales (31696)

Hardscapes Counter Sales

Arnold Lumber Company is a fourth-generation full-service lumberyard headquartered in West Kingston, RI, with additional locations in Bristol, Cumberland, Wakefield, and Westerly, serving local communities for over 110 years. Arnold Lumber is more than just a retail building material supplier; it is a cornerstone of the local communities. In 2025, its commitment to quality and excellence in the workplace earned it recognition as a winner in the Providence Business News Best Places to Work in Rhode Island. #PBNBPTW

If you are seeking a rewarding position with an opportunity for career growth – we want, YOU on our team!

PURPOSE:

The Hardscapes Counter Sales Associate is responsible for providing outstanding customer service while assisting contractors, landscapers, builders, and homeowners with the selection and purchase of hardscape materials and related products. This role is the entry-level position in the Sales department and will be responsible for operational processes and procedures in the respective department.

ESSENTIAL FUNCTIONS:

• Greet customers promptly and provide knowledgeable, professional assistance.
• Assist customers in selecting hardscape materials including pavers, retaining walls, natural stone, edging, aggregates, masonry products, and installation accessories.
• Prepare accurate estimates, quotes, and sales orders.
• Process customer transactions, special orders, returns, and payments.
• Coordinate material availability and delivery schedules with yard personnel and dispatch.
• Maintain current knowledge of manufacturers' products, installation methods, and industry trends.
• Recommend complementary products and upsell when appropriate.
• Answer phone calls, emails, and customer inquiries in a timely manner.
• Resolve customer concerns professionally and efficiently.
• Maintain organized product displays, showroom samples, and promotional materials.
• Work closely with outside sales representatives, purchasing, and warehouse staff to ensure exceptional customer service.
• Assist with inventory management, including cycle counts and special-order tracking.
• Follow all company safety policies and procedures.

OTHER JOB DUTIES:

• Ensuring that the counter is always staffed
• Begin development of knowledge in all products/merchandise sold through the store
• Maintain Inventory and Housekeeping in your work area and any area assigned to you by your manager
• Develop knowledge of store and company procedures relating to stock, sales, returns, delivery, invoicing, special orders, receiving, and transfers that enable proper coordination of store services to customer

All other duties Perform all other duties as assigned including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.