Hardware Support Specialist
ABOUT THIS ROLE
LVT's Hardware Support Specialists are the technical backbone connecting our field service network to fast, effective repairs. On this small, high-performing team, you'll diagnose the mechanical and electrical issues behind every service call — guiding field technicians in real time using multimeters, battery diagnostics, and historical data on voltage, current, temperature, and relay states. This role suits tradespeople from automotive, electrical, or home-systems backgrounds ready to apply hands-on troubleshooting expertise from an office setting, delivering expert guidance without leaving the desk.
This is an in-office role based at LVT's American Fork, UT headquarters. This position also requires registering with the State of Utah as an Alarm Agent, which includes a federal background check and fingerprinting — separate from LVT's standard employment background check.
ROLE RESPONSIBILITIES
Diagnose electrical and mechanical issues in real time using voltage, current, temperature, and relay-state data
Direct field technicians by phone through troubleshooting, root-cause identification, and resolution
Guide technicians through mechanical challenges encountered during installation or repair
Reference case history and diagnostic charts to resolve recurring or complex hardware issues
Identify and report replacement parts needed to complete repairs
Document every technician interaction accurately and completely for case continuity
Resolve a high percentage of incoming requests independently, escalating only when necessary
OUR IDEAL CANDIDATE
Multimeter Proficiency: Comfortable using a multimeter to troubleshoot low-voltage DC systems
Hands-On Trade Background: Experience assembling or repairing mechanical and electrical components — automotive, electrical, or home-systems trades welcome
Self-Directed Problem Solver: Researches and resolves technical issues using manuals, training materials, and case history
Diagnostic Judgment: Able to definitively distinguish between a component failure and a configuration issue
Clear Communicator: Directs technicians confidently over the phone under time pressure
Detail-Oriented Documentation: Captures accurate, complete records of every technician interaction
As published by ashby · 17 questions
Basics
Name, Email, Resume
Short answers (7)
- Phone optional
- LinkedIn Profile optional
- Website optional
- Are you related to or do you have a close personal relationship with any current employees of LVT?
- What is your desired pay for this role? optional
- LinkedIn Profile
- Are you related to or do you have a close personal relationship with any current employees of LVT?
Pick from a list (9)
- How did you hear about this opportunity?
- Are you a previous LVT employee?
- Will you now or in the future require visa sponsorship to work in the country in which the position is located?
- A comprehensive background check may consist of prior employment verification, professional reference checks, education confirmation and/or criminal record and credit checks. If extended a job offer, are you willing to submit to a comprehensive background check?
- This is an in-office role, operating our of our HQ in American Fork, Utah. Are you willing to work onsite?
- How did you hear about this opportunity?
- LVT is not able to provide sponsorship for this role at this time. Will you now or in the future require visa sponsorship (H-1B, TN, etc.) to work in the United States?
- A comprehensive background check may consist of prior employment verification, professional reference checks, education confirmation and/or criminal record and credit checks. If extended a job offer, are you willing to submit to a comprehensive background check?
- Are you a previous LVT employee?
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- Cover Letter optional