Hardware Technician
Description
Summary:
The hardware technician’s role is to maintain all parcel stations in proper condition. The individual will also troubleshoot problem areas in a timely and accurate fashion, provide end user training and assistance where required, and perform all maintenance related to parcel stations across Saudi Arabia.
Responsibilities:
- Installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment of parcel stations.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring parcel stations’ performance.
- Accurately document instances of failure, repair, installation, and removal of parcel stations.
- Support development and implementation of new parcel stations installation.
- Maintain and clean all parcel locations including rooms and hardware.
- Perform monthly preventive maintenance on parcel stations and ensure all hardware is operating properly.
- Raise all required parts and maintenance requests to the required team.
- Resolve all customer issues received from operations or customer service teams.
- Maintain all hardware in proper condition including cameras, screens, and routers.
- Participate in all related tasks to parcel stations maintenance.
- Ensure all tools and company property are maintained.
- Visit and travel to remote areas to complete maintenance work as required.
Requirements
- Diploma degree in hardware, computers, electronics, technical support, or a related field.
- Minimum of 2 years experience in a technical department or related field.
- Hands-on hardware troubleshooting experience.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into PC issues and products as required.
- The Iqama profession must be the same or related to the position.