Harley Davidson Wesley Chapel- Service Advisor

Position Summary

The Motorcycle Service Advisor serves as the primary point of contact between dealership guests and the service department. This role is responsible for greeting guests, understanding motorcycle concerns, recommending maintenance and repair services, preparing repair orders, and ensuring clear communication throughout the service process. The Motorcycle Service Advisor plays a key role in delivering an exceptional guest experience while supporting department revenue, productivity, and retention goals. The ideal candidate is guest-focused, organized, knowledgeable about motorcycles, and passionate about powersports.

Essential Duties and Responsibilities

• Greet guests and accurately document motorcycle concerns and service needs.
• Create and manage repair orders in accordance with dealership procedures.
• Explain maintenance recommendations, repair requirements, and service estimates to guests.
• Maintain communication with guests regarding repair progress, completion timelines, and additional service recommendations.
• Coordinate with technicians to ensure accurate diagnosis and efficient workflow.
• Review repair orders for accuracy, completeness, and proper documentation.
• Upsell recommended maintenance, accessories, performance upgrades, and protection products when appropriate.
• Schedule service appointments and manage daily shop traffic.
• Coordinate with the Parts Department to ensure availability of required motorcycle parts and accessories.
• Handle warranty claims and related documentation in accordance with manufacturer guidelines.
• Address guest concerns and resolve service issues professionally and promptly.
• Follow up with guests after service completion to ensure satisfaction and encourage repeat business.
• Maintain accurate records in the dealership management system (DMS).
• Support dealership and department goals related to guest satisfaction, service revenue, and retention.
• Ensure compliance with dealership policies, safety standards, and manufacturer requirements.