HBG - Assistant General Manager

Job Purpose:

The Assistant General Manager supports the General Manager in managing the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They are responsible to assist in coaching and developing the team, creating a differentiated guest experience, growing sales and maximizing profitability. They assist in creating a culture of professionalism, teamwork, hospitality and Panera Warmth through owning the cafes people responsibilities.

Duties & Responsibilities:

Maintain Quality Bakery-Cafe Operations While Ensuring Customer Satisfaction

• Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning
• Assist the General Manager in maintaining accountability for the success of the cafe by making key decisions and solving problems.
• Act as a role model and demonstrate professional behavior to cafe team as well as to customers.
• Uphold and coach achievement of Food Safety standards.
• Upgrade and improve cafe operations when needed, maintain quality of product and service.
• Adhere to cafe systems and processes to accomplish day-to-day operations.
• Follow company policies and procedures and comply with all state and federal regulations.
• Coach and follow up with team members to ensure the cafe adheres to operational standards
• Safeguard the team by maintaining a healthy and safe workplace, environment and culture.

Management and Development of Team Members

• Assist the General Manager in supervising the overall operation of the cafe.
• Hire, train, motivate and manage performance of Retail Team Members to ensure the cafe is staffed to ensure quality standards and exceptional customer service.
• Coach and delegate to Team Managers and Team Members in order to build subject matter experts within the cafe teams for career development and cafe succession planning.
• Oversee the QHC process alongside the General Manager, rewarding and recognizing Team Members including comprehensive compensation planning and career pathing.

Financial Contribution

• Execute company and cafe strategies for sales growth and flow through
• Manage Team Member labor and help cafe maintain profitability
• Assist General Manager in maintaining cafe costs and inventory

Working Conditions:

• This role requires flexible hours including nights and weekends in a faced paced environment with shifting priorities.
• This role requires the ability to keep cool under pressure and deal with multiple types of people in a calm and fair manner.
• While performing this job, the incumbent is regularly required to stand, sit, talk hear in a loud environment.