HCVR Poker Dealer (Full Time; Varied Shift)
Harrah’s Cherokee Valley River Casino & Hotel Position Description
POSITION TITLE: Poker Dealer
DEPARTMENT: Operations
GRADE/FLSA STATUS: H5-Non-Exempt
BADGE TYPE/COLOR: Key--Blue
REPORTS TO: Supervisor, Table Games Service; Dual Rate Supervisor, Table Games Service
JOB SUMMARY:
Responsible for all aspects of dealing with various Poker games as assigned, while providing a courteous and entertaining experience for Harrah’s Cherokee Valley River Casino & Hotel guests.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Deal Poker games to provide guests with courteous and accurate service and, promote an entertaining environment; maintain department standards of game productivity
Provide gaming instructions to guests when requested or as assigned to encourage gaming activity
Demonstrate superior customer service skills by displaying outlined service behaviors at all times
Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next
Initiate courteous and friendly conversations with guests
Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
Possess money-handling skills, count large sums of cash and exchange for table chips
Possess a thorough working knowledge of all Poker games certified to deal
Collect Poker revenue from the pot in accordance with departmental raking procedures
Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
Check for satisfaction and effectively resolve service breakdowns when they exist
Exercise appropriate discretion in identifying situations that require management attention
Provide game protection by keeping visual contact with all guests and game layout, and reporting any suspicious activity to the immediate supervisor
Act as a role model; always present oneself as a credit to Harrah’s Cherokee Valley River Casino & Hotel and encourage others to do the same
Promote Caesars Rewards programs and card membership
Create an atmosphere of luck and celebrate guest wins
Provide a warm farewell and thank guests for visiting
Delight our guests with outstanding service
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
MINIMUM QUALIFICATIONS:
High school diploma or GED required
Certificate of completion from an accredited Dealers School or equivalent required
Six months prior dealing experience or Dealers School certification required
Must demonstrate the following essential knowledge and skills:
Excellent written and oral communication skills
Must be able to communicate with coworkers, supervisors, and guests
Strong Math skills
Attention to detail
Ability to interact with customers
Documented teamwork behaviors and attitudes
Self-starter; must work without close supervision
Neat, professional appearance with excellent personal hygiene
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be able to operate in stressful situations
Must be able to lift 25 pounds and carry 5 pounds
Must stand for long periods of time
Must be able to maneuver to all areas of the casino
Must be able to stoop, bend, reach, kneel, twist, and grip items
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings, and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.11.24