Head, Customer Relations Management (REF NO DCPSA 002)

Provide leadership and direction to the customer relations management function to ensure consistent quality in service delivery, customer satisfaction and ultimately, customer relation and expansion of customer base.

Bachelor’s degree or its equivalent in a social science or related discipline.

Post graduate degree

Certification in customer service management will be an added advantage.

Minimum of five (5) years relevant experience with at least one (1) year in a middle management position.

In-depth knowledge of DCP’s product and service offerings.

Deep knowledge of customer relationship concepts, techniques and methodologies.

Deep leadership and people management skills.

Deep communication, presentation and facilitation skills.

Strong customer service orientation.

Send your Cv or Resume to :

Email:[email protected]

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