Head Customer Success - AMI

Apraava Energy Head Customer Success - AMI

Accountabilities:

Overall responsibility for handling continuity of overall AMI deployment and O&M in line to contract requirement

To lead team of Data Analyst, Planning & Quality, Site Engineers, set their KRAs, delegate and monitor responsibilities for design and delivery of AMI system in line to contract requirement.
Approval of AMI Standard Operating Procedures (SOPs) from DISCOM, rollout with all project partners for compliance.
Ensure full compliance to AMI SOPs and exhibit zero tolerance to malpractices in line with Apraava Code of Conduct directly and with project partners.
To lead regular reviews with AMI Implementation Partner and Meter Manufacturer and align project priorities as planned.
To determine Business process requirements for AMI system, regularly evaluate the efficiency of business processes according to organizational & program objectives and apply improvements.
Maintain customer centric approach, attend DISCOM project review meeting and handle escalations.
To monitor project issues in real time & ensure resolution.
To ensure Operational Go Live of AMI project on time, on budget.
Daily MIS reporting to stakeholders.
To Identify & target areas in which a business can improve operation by recommending solutions.
To ensure strategic capacity planning, conduct interviews, hiring and ensure training to new technical support staff.

SKILLS AND KNOWLEDGE

Educational Qualifications

Functional Skills

Exposure to Energy Distribution Utilities (AMI / AMR Projects would be added advantage)

Relevant and total years of Experience

See also