Head - Customer Support

Job Description:

We're hiring a Head of Customer Support at Cure.

Fit:

Do you obsess over customer feedback? Love turning customer pain points into business opportunities? Believe that the Voice of the Customer (VOC) should drive every decision a company makes?

We're looking for a Customer Experience Lead to be the champion of our customers and shape how thousands of members experience our Fitness Products business.

In this role, you will:

- Own the Voice of the Customer (VOC) program and transform insights into impactful business initiatives

- Identify customer journey gaps, uncover root causes, and drive cross-functional solutions

- Lead customer support operations while continuously improving CSAT, NPS, retention, and service quality

- Partner with Product, Operations, Category, and Marketing teams to influence customer-first decision making

- Build and execute the CX roadmap that enhances customer loyalty and business growth

We're looking for someone who:

- Has experience in CX, Customer Service, Customer Success, VOC, or Customer Operations

- Is passionate about solving customer problems at scale

- Can blend data, customer insights, and operational excellence to drive meaningful outcomes

- Has led teams and influenced stakeholders across functions

If you're someone who constantly asks "What is the customer telling us?" and enjoys turning feedback into action, we'd love to connect.