Head Engineer and QA || Remote || B2B SaaS || Backend & Infrastructure

Role & responsibilities:

Engineering Leadership & Delivery

• Lead engineering operations and delivery across multiple teams or pods.
• Manage and mentor Engineering Leads and support team development.
• Establish predictable delivery timelines, resource planning, and execution processes.
• Partner with Product and Leadership on priorities, scope, and technical trade-offs.
• Identify delivery risks early and ensure timely resolution.

Technical Architecture & Code Quality

• Define and maintain engineering standards, architecture guidelines, and quality gates.
• Review critical technical designs and code paths.
• Improve development processes, sprint planning, standups, and retrospectives.
• Strengthen QA and testing practices across engineering teams.

Platform Reliability & Scalability

• Drive platform stability, performance, uptime, and incident response.
• Guide scalable and resilient backend and infrastructure architecture.
• Improve monitoring, alerting, and observability.
• Oversee engineering practices related to email deliverability, warmups, throttling, retries, and bounce handling.
• Lead incident reviews and implement measures to prevent recurring issues.

Team Building & People Development

• Develop engineering hiring plans and skills roadmaps.
• Coach Engineering Leads and support the growth of engineering talent.
• Conduct regular 1:1s and facilitate technical and professional development.
• Build effective team structures as the organization scales.

Cross-Functional Collaboration

• Act as the primary engineering point of contact for Product, Support, CS, and Leadership.
• Coordinate customer issue triage and ensure timely engineering resolution.
• Communicate technical decisions, timelines, and delivery updates to stakeholders.
• Ensure engineering priorities align with business and customer needs.

Preferred candidate profile:

• 10-12 years of software engineering experience.
• 4+ years of experience leading engineering teams or organizations end-to-end.
• Proven experience managing multiple engineering teams or pods.
• Strong background in backend systems, infrastructure, and production reliability.
• Experience with AWS, REST/GraphQL APIs, and SQL-based systems.
• Knowledge of system architecture, scalability, performance, and observability.
• Experience improving QA/testing practices and code quality standards.
• Strong understanding of incident management and production operations.
• Experience hiring, mentoring, and developing technical leads.
• Strong communication, ownership, and stakeholder management skills.
• Willingness to remain hands-on with critical technical challenges, code reviews, and prototyping when required.