Head Hostess

Company description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here, our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Job description

How does your working day look?

• Train all reception and hostess team members to ensure consistent, high-quality standards, discipline, and strong team morale. Create action plans for team member development.
• Assign areas of responsibility to reception and hostess staff.
• Assist with performance evaluations of line staff.
• Post positive comments for all staff to view and review negative comments with the front-of-house manager and venue manager.
• Prepare daily, weekly, and monthly rosters in coordination with the operations team.
• Be fully aware of venue licensing regulations and health and safety procedures. Follow these requirements and ensure all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the venue manager.
• Adhere to stock control and par stock levels for stationery and equipment to control costs.
• Assist with managing and controlling the use and upkeep of equipment and assets.
• Maximise revenue through sales and increase revenue through upselling, effective training, and motivational techniques for events and party-night tables.
• Assist in developing strategies to increase sales.
• Stay familiar with current industry trends and suggest ways to introduce them to the company to increase revenue and enhance guest offerings and themes.
• Manage the reservations and table management system.
• Manage the database and maintain its information. Create reporting templates for weekly updates.
• Manage the annual marketing calendar of events and promotions around town.
• Build relationships with hotel concierges by supporting their profession, hosting four meetings per year, arranging invitation-only concierge cocktails, and staying in regular contact.
• Track reservations from hotel concierges and administer the concierge appreciation programme.
• Attend external networking events as directed by the venue manager and managing partner.
• Oversee the weekly “What’s on” sheet, which informs each restaurant’s management about current events that may affect business. Gather information through networking and internet research.
• Plan, organise, and execute group events, parties, and festive events at the venue. Ensure these events are successful, profitable, and satisfying for guests.
• Manage guest lists at the door on theme nights as directed by the venue manager and managing partner.
• Follow up personally by phone or email within one week of each event. Update the template report as needed and file it.
• Oversee the mailing of official thank-you letters in the month following each event.
• Introduce potential clients to the venue.

Qualifications

Your personality counts more than your CV.

• At least two years of experience in the food and beverage or hospitality sector.
• Operational experience in a hotel or upscale venue.
• Proven leadership and team development experience, with the ability to train, mentor, and motivate staff.
• Experience in event planning and coordination, with a demonstrated ability to execute successful group events and parties.
• Proficiency with reservation and table management systems.
• Strong administrative and database management skills, including experience creating reporting templates.
• Proficiency in Microsoft Office Suite.
• Sales and revenue management experience, with a proven track record in upselling and maximising revenue.
• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements.
• Excellent interpersonal and networking abilities, with experience building and maintaining professional relationships.
• Middle East hospitality experience preferred.
• Ability to reinforce change through effective communication, support, and personal conduct when implementing creative solutions.

Additional information

What’s in it for you?

• Get to know the other 25hours hotels and enjoy ten complimentary nights per year as an employee.
• Benefit from being part of Ennismore, with generous discounts at its bars and restaurants and on hotel room bookings around the world.
• Enjoy great offers from numerous cooperation partners.
• Take part in staff parties and much more.