Head Hostess
JOB DESCRIPTION
Role: | Head Hostess |
Benefits: | Holiday Allowance, Paid Breaks, Staff
Discounts, Surfing time |
Location: | Bahrain Surf Park, Bilaj Al Jazayer |
Reporting to: | Food & Beverages Supervisor |
YOU ARE PART OF WHAT WE ARE AND WHAT WE DO
Our Vision at Bahrain Surf
Park is to bring surfing to the nation, and develop passion for health,
wellbeing and fun through Waves for All. We will attract visitors from all continents, growing Bahrain’s surf and
beach culture, and act as a catalyst to establish Bahrain not only as the
Premier Surf Destination of the Middle East, but as a leading destination for
fun - with Water, Waves and Surfing at our core.
We will create
smiles, happiness, and wellbeing through safe fun activities for all
backgrounds, abilities and generations, now and into the future.
OVERVIEW
AND PURPOSE OF YOUR ROLE As
Head Hostess, you will oversee the front-of-house greeting team at Bahrain
Surf Park's restaurant outlets, ensuring every guest's dining journey begins
with genuine warmth, elegance, and Aloha Spirit. You
will manage table reservation platforms, seating allocations, queue waitlists
during peak periods, VIP arrivals, podium desk presentation, and lead the
hostess team in delivering memorable first and last impressions. |
WHAT YOU DO:
Entrance & Reservation Management
Hostess Team Leadership
VIP & Special Event Care
Podium Elegance & Feedback
| |
Required Qualification | ü Diploma or Degree in Hospitality, Tourism,
Communications, or related field (preferred). ü Food Handler / Food Safety certification
(Required). ü Fluent Arabic and English speaker
(Required). |
Required
Experience | ü Minimum
2 to 3 years of experience as a hostess or receptionist in high-volume
restaurants, beach clubs, or luxury hotels, with at least 1 year in a Head
Hostess or lead role. ü Demonstrated
experience with restaurant reservation systems (e.g., SevenRooms, OpenTable)
and guest queue management. |
Required
Professional Skills and Attributes | ü Polished communication, poise, and
interpersonal skills. ü Proficiency in reservation software
platforms, MS Office, and telephone etiquette. ü Ability to manage floor seating plans and
optimize table turn rates. ü Calm, gracious problem-solving under busy
entrance rush pressure. |
Required | ü Immaculate
grooming, poise, and welcoming presence reflecting the Aloha Spirit. ü Highly
organized, articulate, and diplomatic. ü Passionate about
guest relations and luxury service delivery. ü Flexibility to work rotational shifts, weekends, and
public holidays. |
KEY
PERFORMANCE INDICATORS (KPIS) | ü Entrance CSAT:
Achieve guest entrance and greeting satisfaction ratings of 95% or above. ü Reservation
System Accuracy: Maintain 100% accuracy on booking details, special notes,
and seat assignments. ü Guest Seating
Efficiency: Ensure walk-in and reserved guests are seated within target wait
times. ü Phone Inquiry
Response SLA: Maintain prompt, polite telephone reservation response
standards. |
HOW YOU DO IT:
Our Team Culture depends
on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process,
the Senior Management Team at Bahrain Surf Park is committed to supporting you
to behave and perform according to our values.
Waves for All:
We are inclusive in everything we do. We
nurture everyone from the complete novice to expert surfer and all in between.
We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a
way that aligns with our values – every minute of every day. We deliver ‘Waves for all’ through positive
interactions with our guests and strive to get it right first time.
Bringing the
Aloha Spirit to Bahrain:
We love and respect
Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in
everything we do. Our positive work environment and culture embodies at its
core a unique, nurturing and compassionate essence which promotes kindness,
understanding & harmony among people, regardless of their background or
beliefs.
Vitality:
We support each other
because everyone matters. People are our
business, define who we are and what we are. We care. We work collaboratively as one team, sharing
ideas, knowledge and insight to achieve our common purpose. We have the
knowledge, skills, enthusiasm and passion to make a difference to everyone
around us. We do things ‘The BSP
Way’. We recruit with Attitude in Mind.
Our people-centric culture drives everything we do, and underpins the way our
guests feel about us, resulting in our ultimate business success.
We Strive for
Excellence:
We do everything to
the best of our ability and never accept second best. Our first priority is SAFETY. We are resourceful and create the best
possible experience for our guests and our BSP team. We look for new ways of doing things, embrace
change and overcome difficulties through Teamwork and open and honest
communication.
Creating Smiles:
Everything we do and
how we do it is about creating safe and memorable experiences for our guests.
We are a SMILE FACTORY! J Our
passion is to ensure everyone who visits Bahrain Surf Park has THE BEST
experience and shares the joy with their friends and family, and wants to
return again and again… and again…
Benefits and Perks
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