Head Hostess - Kuwait

Career Land Center is hiring an experienced Head Hostess for an F&B company in Kuwait.

We are looking for a polished, confident, and guest-focused hospitality professional who can lead the hostess team, manage reservations and table allocation, and ensure every guest receives a warm, professional, and seamless welcome experience. The Head Hostess will support smooth front-of-house operations and maintain high standards of guest engagement, presentation, and service flow.

Key Responsibilities

• Welcome and greet guests warmly and professionally upon arrival.

• Manage guest arrivals, seating, waiting lists, and departures efficiently.

• Ensure guests receive excellent service from the moment they enter the restaurant.

• Handle guest requests, feedback, and minor concerns professionally and promptly.

• Maintain a high standard of hospitality, guest satisfaction, and restaurant image.

• Manage daily reservations, bookings, walk-ins, VIP guests, and special requests.

• Maintain accurate reservation records and monitor table availability.

• Coordinate table allocation according to reservations, guest preferences, and restaurant capacity.

• Manage waiting lists during busy periods and communicate estimated waiting times clearly.

• Monitor table turnover and coordinate with the service team to optimize seating.

• Lead, guide, and support hostesses during daily operations.

• Conduct briefings and communicate important reservations, VIP guests, events, and special requirements.

• Train hostess team members on guest service, telephone etiquette, reservation procedures, and restaurant standards.

• Monitor hostess grooming, appearance, punctuality, and professional conduct.

• Coordinate closely with the Restaurant Manager, Reception Manager, service team, kitchen, and management team to ensure smooth operations.

Requirements

• Previous experience as a Head Hostess, Senior Hostess, Hostess Supervisor, or similar front-of-house role.

• Strong experience in restaurants, cafés, hospitality groups, or F&B operations.

• Experience supporting or leading a hostess team is required.

• Good knowledge of reservations, table management, guest flow, and waiting-list handling.

• Excellent customer-service, communication, and guest-relations skills.

• Confident, presentable, and able to create a strong first impression.

• Strong organizational skills and ability to work under pressure.

• Professional appearance, positive attitude, and strong attention to detail.

• Experience with reservation systems is an advantage.

• International hospitality experience is an advantage.

• Willingness to relocate to Kuwait.

Benefits

• Competitive salary package

• Transportation provided

• Medical insurance

• Paid annual leave

• Airfare/flight benefits according to employment terms

• Employment visa/work permit support

• Relocation support according to employer policy

• Other benefits included in the employment package

• Opportunity to work with a large hospitality group in Kuwait