Head - Inside Sales

Job Title: Head - Inside Sales

Experience: 8+ Years

Work Location: Hyderabad

Function: Sales Leadership

Role Overview:

We are looking for a highly driven Head of Sales to lead end-to-end revenue growth and manage a large, distributed inside sales organisation. The role involves owning sales strategy, revenue targets, team structure, hiring, performance management, and scalable sales operations. The ideal candidate will have experience leading large sales teams, improving funnel efficiency, developing sales leaders, and building a high-performance, ethical, and coaching-driven culture.

Key Responsibilities:

Revenue & Growth:

- Own annual and quarterly revenue and admissions targets.

- Drive year-on-year growth while improving Customer Acquisition Cost (CAC) and funnel efficiency.

- Lead high-ticket sales with transaction values of 50,000 and above.

Sales Operations & Execution:

- Manage a 200 - 400+ member inside sales team across regions.

- Develop and implement sales SOPs, playbooks, and scalable processes.

- Drive effective adoption of CRM systems, dashboards, and sales tools.

Performance & Metrics:

- Monitor and improve CAC, Average Order Value (AOV), conversion rates, and team productivity.

- Establish performance benchmarks and track operational efficiency.

- Optimise sales processes to improve productivity and admissions outcomes.

Stakeholder Management:

- Collaborate with Marketing and Product teams to improve sales messaging and lead quality.

- Coordinate with Operations, Placements, and Academic Delivery teams.

- Ensure alignment between revenue targets, student experience, and career outcomes.

People Leadership:

- Hire, coach, and develop sales managers and future leaders.

- Build a strong middle-management pipeline across regions.

- Foster a high-performance, ethical, and coaching-driven sales culture.

Key Performance Indicators (KPIs):

- Annual and quarterly revenue and admissions achievement.

- Improvement in CAC and sales funnel efficiency.

- AOV, conversion rates, and inside sales productivity.

- Strength and stability of the sales leadership team.

- Employee engagement, ethical sales practices, and retention.

Candidate Requirements:

- 8+ years of sales experience with substantial leadership exposure.

- Proven experience managing large inside sales teams of 200+ members.

- Strong understanding of sales funnel economics, CAC, AOV, conversion metrics, and productivity.

- Demonstrated ability to scale sales teams, processes, and execution.

- Strong people management, coaching, and performance management skills.

- Experience in fast-paced, growth-stage organisations.

- Candidates with experience across sales and delivery, customer experience, or delivery-focused operations will be preferred.

Expected Outcomes:

Within 12 - 18 months, the successful candidate is expected to drive consistent admissions growth, improve funnel efficiency and CAC, strengthen middle leadership, and build a high-performing, stable, and ethical sales organisation.