Head IT Operations

Head IT Operations

Responsibilities:

• Focus on service and stability
• Build a centre of excellence for service management
• Deliver a thematic view of systemic problems to focus on key risks
• Collaborate with business units to provide great service to clients, advisers, and the business
• Instill industry best practice ITSM and ITIL standards
• Improve communication and turnaround time with internal and external stakeholders
• Build services and skills for future cloud environments
• Be accountable for cybersecurity strategy and managementManage the capacity and risk of environments
• Design and oversee infrastructure architecture
• Manage disaster recovery